To communicate well, words need to be given their full value. But I’ve noticed how easily we can all develop a habit of destroying that...

Ray Charlton, a profoundly wise trainer and member of the facilitation team on Henley Business School’s bespoke leadership courses, says...

I often work with people who think a business conversation is mainly a matter of telling. Stating a position, explaining a rationale,...

The problem with assumptions is that most of us don’t realise we’ve made them until they turn out to be wrong. We all make assumptions...