The problem with assumptions is that most of us don’t realise we’ve made them until they turn out to be wrong. We all make assumptions...

As you plan a presentation or meeting – even if it’s an informal one – do you ask yourself: “Who are my audience?” An audience can be a...

When was the last time you got home from work and said to your family: "The funniest things happened at work today..."? Or re-lived a...

I trained to act at the Bristol Old Vic Theatre School, and I was taught by an ageing Prussian named Rudi Shelly. He was a real guru of...

Business meetings are often a bore. Why? Because they become devoid of energy. The energy we have in our bodies depends mostly on...

Being 'emotional' doesn't necessarily mean bursting into tears or throwing a complete wobbler. Investing your message with an ‘emotional...